Resources and frequently asked questions
Documentation, tools, answers.
MultiSphera’s documentation is built into the product: the «How do I…» interactive guide takes you step by step through the real interfaces. Setup, updates and firmware are in the partner area.
Where to find what
Built-in interactive guide
In the product and in the portal: the «?» button shows the tasks available for your role and explains them on the real interface.
Setup and firmware
MultiSphera setup for Windows and Linux and device firmware, for partners.
Updates and security advisories
Security advisories and patches for every installation; other versions with Sphera+.
Useful documents (opens in a new tab)
Documentation of CIAS products.
Training (opens in a new tab)
MultiSphera courses and training coming soon.
Service (opens in a new tab)
CIAS technical support.
Frequently asked questions
Does MultiSphera need the Internet?
No. It runs on a server on the site network and must not be exposed to the Internet. The portal is used for licences and updates and also works with files, from a bridge PC.
How is the licence activated?
Online, from the server connected to the CIAS portal, or with a file for sites without Internet. The licence is bound to the installation and can be transferred to a new server.
Does it replace IB-System IP?
Sphera-Core is its evolution and imports the existing configuration (.IBConf).
Which devices does it support?
Every CIAS device, connected through CIAS terminal servers.
Does it integrate with our VMS or PSIM?
Yes, through the built-in plugins: Genetec, Avigilon Unity, Hikvision HikCentral, Geutebrück, Dahua, Prysm, Inner Range, Hanwha Vision, Vivotek, Digifort, XtraVision, L3Harris and WebAPI. For other integrations, MultiSphera provides protocols, SDKs and Web APIs with HTTPS interfaces.
Which systems does it install on?
Windows 11 Pro and Windows Server 2022 and later (with WSL or Hyper-V), Debian and Ubuntu Linux, also without a graphical interface. It needs at least an x64 quad-core processor, 16 GB of RAM and 60 GB of free disk space.
Which browser do I need?
An up-to-date browser; we recommend Google Chrome. The Tuner also works from smartphones and tablets.
Which languages is it available in?
In 10 languages: Italian, English, French, German, Spanish, Polish, Russian, Portuguese (Brazil), Arabic and Chinese.
What happens to my data?
It stays in the installation. The diagnostic package for support is pseudonymised and is sent only if an administrator authorises it.
How do I become a partner?
Contact CIAS: the portal has no public sign-up and accounts are created by the level above.