Resources and frequently asked questions
Documentation, tools, answers.
Multisphera’s documentation is built into the product: the «How do I…» interactive guide takes you step by step through the real interfaces. Setup, updates and firmware are in the partner area.
Where to find what
Built-in interactive guide
In the product and in the portal: the «?» button shows the tasks available for your role and explains them on the real interface.
Setup and firmware
Multisphera setup for Windows and Linux and device firmware, for partners.
Updates and security advisories
Security advisories and patches for every installation; other versions according to the Sphera+ plan.
Useful documents (opens in a new tab)
Documentation of CIAS products.
Training (opens in a new tab)
Multisphera courses and training coming soon.
Service (opens in a new tab)
CIAS technical support.
Technology partners (opens in a new tab)
Integrations with VMS, PSIM and other systems.
Frequently asked questions
Does Multisphera need the Internet?
No. It runs on a server on the site network and must not be exposed to the Internet. The portal is used for licences and updates and also works with files, from a bridge PC.
Does the licence expire?
No, it is perpetual. Only the CyberShield and Sphera+ subscriptions have an end date.
Can I try it first?
Yes: 90 days with every feature, through a CIAS installer.
Does it replace IB-System IP?
Sphera-Core is its evolution and imports the existing configuration (.IBConf).
Which devices does it support?
Every CIAS device, connected through the IP-Doorway and IP-Doorway2 terminal servers.
Does it integrate with our VMS or PSIM?
Yes, through the CIAS02, CIAS03 and CIAS04 outputs, with the main VMS such as Genetec and Avigilon. The WebAPI is also available. Native connectors and integration with Milestone are coming soon.
Which systems does it install on?
Windows 11 Pro and Windows Server 2022 and later (with WSL or Hyper-V), Debian and Ubuntu Linux, also without a graphical interface. It needs at least an x64 quad-core processor, 8 GB of RAM and 20 GB of free disk space.
Which browser do I need?
An up-to-date browser; we recommend Google Chrome. The Tuner also works from smartphones and tablets.
Which languages is it available in?
In 10 languages: Italian, English, French, German, Spanish, Polish, Russian, Portuguese (Brazil), Arabic and Chinese.
What happens to my data?
It stays in the installation. The diagnostic package for support is pseudonymised and is sent only if an administrator authorises it.
How do I become a partner?
Contact CIAS: the portal has no public sign-up and accounts are created by the level above.